Today, companies are aware that the way the quality of service is perceived by customers, depends on the involvement of their employees.
Going the extra mile will make the experience memorable and magical for the customer.
Every $1 invested in Customer Experience brings an average
$3 in return.
of consumers will pay more for a better customer experience.
It is 6-7 times more costly to attract a new customer than it is to retain an existing customer.
Source: Sitecore 2016; Annual Customer Experience Impact Report – Oracle 2011; and White House Office of Consumer Affairs.
Feeling and understanding the practical and emotional needs of both customers and staff are the foundation.
We teach the theory - to explain why - and practice application by role playing with actors - to show how.
Alongside your team, we explore the three stages of your customer’s journey and devise their experience at every stage.
We train your team to go that extra mile and your managers to support your team.
Yes, if a consultant is someone who walks the walk - we don’t stop at a specialist “consultation”: we dive into your business and actually make it happen.
Life coaching by Coaching and training
Coaching and training
Research & Survey
Acting & Training
Customer Experience Design by Coaching and training
Creative & Art Direction